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Still have

Questions?

What services do we offer?


We not only offer Physiotherapy, Massage, Chiropractic, Athletic Therapy and Strength & Conditioning but also state of the art Laser Scanned Custom Orthotics, Shockwave, Laser, Compression Therapy, Cryotherapy, Lymphatic Drainage & much more. Feel free to call or email us for more information.




What is the difference between each Therapist at The Spot, and what certifications and training do The Spot Therapists have?


All of the Therapists come from licensed professional backgrounds: Physiotherapy, Massage, Chiropractic, Athletic Therapy and Strength & Conditioning. Many of our therapists have backgrounds working in professional sport, in the Collegiate, University and Professional levels. We also have an integrated approach where all our therapists are given practical training in all of our modalities and exercise rehab approach that is basd on a foundation of Sports Therapy. and .




What makes us different from other rehab clinics?


Our motto is to help you “Feel Better Move Better Stay Better”. We strongly believe that everyone should be able to feel and perform to the best of their physical capabilities and we’re here to help you get there. At The Spot RPR, we practice with an evidence based approach, utilizing the most up to date research and our own clinical expertise to provide a complete rehabilitative plan to get you back into feeling and performing the best. We focus on the body as a whole unit understanding the root and cause of problems and not just the area of pain and injury. We offer 1on1 treatments to give each patient the proper attention and care to get the most out of your session with us. Our focus is on both manual and exercise therapy to help you feel better, move optimally and stay at your best.




What should I expect for my Initial Assessment appointment?


At your initial assessment with your therapist, there will be a thorough background evaluation regarding the issues and injuries you are inquiring about. After the initial physical and background evaluation, an initial treatment will be followed with education on the symptoms of illness, injury or disability whether it be through manual therapy, modalities or exercise rehabilitative programming. The initial assessment typically ranges from 45 - 60 minutes, depending on the type of therapy.




How should I prepare for my first appointment?


We ask our patients to wear clothing appropriate to the type and area of injury. Shorts and a t-shirt or tank top is usually sufficient. Bring any test reports or other medical documentation that is relevant to your condition to your appointment. Please also bring your extended health benefits card as we may be able to directly bill to your insurer for your visit. We ask that you please arrive 10 minutes early to complete your intake forms or complete the form before you come to your appointment.




What is the cancellation policy of the clinic?


We require a 24 hour notice for the cancellation of your appointment, otherwise a charge for the cost of the appointment will apply.




Do I need a referral from my doctor to make an appointment?


No referral is needed for any of the services we offer! A medical referral may be required for extended health benefits coverage or to reimburse costs of treatment.




Do we do direct billing?


Yes we do! We offer direct billing for: Canada Life Claim Secure Cooperators Desjardins Insurance Empire Life Equitable Life of Canada Great-West Life Green Shield Group Health Group Source Industrial Alliance Johnson Inc. Johnson GROUP Inc. Manion Manulife Financial Maximum Benefit Medavie Blue Cross People Corporation SSQ Financial Group Sun Life Financial




How much insurance coverage do I have?


Every policy is different so you will need to check with your insurance company. Unfortunately, as a service provider, we do not have access to that information. The only information we are provided with is how much is being covered for the appointment after we submit your appointment’s claim. You can generally find this information by calling your insurance company or it can be found in your insurance account online. If you have any questions about finding out your coverage, feel free to contact our front staff and they would be more than happy to help you out!




Are your services covered by OHIP?


The Spot is a private rehab clinic and we do not take OHIP coverage. Although, all services at the clinic are covered under most private health insurance plans.




Does your clinic accept WorkPlace Safety (WSIB) or Motor Vehicle Accident (MVA) Insurance?


Yes we do! If your visit is due to a work injury or auto related accident, we will require your case manager’s name and contact information, your claim number, and extended health benefits information.




Do you accept Walk-In Patients?


If we have therapists available at the time we will accept walk-ins, although we recommend that patients contact us through phone or email to book an appointment and ensure that we have availability.




Are you open during Covid?


Yes! As regulated healthcare professionals our services are deemed essential and we will remain open. We are following covid protocol by social distancing, wearing PPE, completing covid screenings, limiting the number of people in the clinic, adding 15 minute buffers between our appointments for cleaning and sanitizing, as well as sanitizing the clinic daily. If you aren’t comfortable coming into the clinic for your appointment at this time, contact us about virtual appointments!




Which therapy is a good fit for me?


If you are unsure of which therapy is right for you and your injury, contact us! Our team would be more than happy to discuss which therapy would be most beneficial for your recovery and your goals.




Do you have any other questions?


If you have further questions you can contact us by email at hello@thespotrehab.com or by phone at (905)-943-7768 and we will be happy to answer your questions.





If these don't answer your questions, please contact us
at  
hello@thespotrehab.com